mario888 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by mario888 ("mario888", "we", "our platform") for the online gambling platform accessible at mario888.one. This document applies to all users who register an account, visit our website, use our live casino, slots, baccarat or sports betting services, and interact with any part of the mario888 platform.

By registering or using the mario888 platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any of the terms, you are advised not to use our platform.

This policy may be amended from time to time. Any amendment will be communicated to registered users via email or in-platform notification. Continued use after notification of an amendment means you accept the new version.

Types of Information We Collect

mario888 collects various categories of information when you use our platform. This collection occurs directly through the registration and transaction process, as well as automatically through tracking technologies we use for technical and analytics purposes.

A. Information You Provide Directly:

• Full name and identity card (MyKad) information for identity verification purposes
• Email address and mobile phone number for account communications
• Date of birth to confirm you meet the minimum age requirement of 21 years
• Account password stored in encrypted form that cannot be read by our staff
• Payment method information to process deposits and withdrawals
• Transaction history including deposits using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency such as USDT, BTC and ETH

B. Information Collected Automatically:

• IP address and device information including web browser type and operating system
• Access log data including date, time and pages visited
• Cookies and similar tracking technologies to improve user experience
• Non-personally identifiable gaming session data used for technical analytics

How mario888 Uses Your Data

Every piece of information collected by mario888 has a clear and legitimate purpose. We do not process your data for any purpose other than those stated below, except with your explicit consent or as required by law.

• Processing account registration and verifying user identity in line with KYC (Know Your Customer) requirements
• Enabling secure financial transactions including deposits and withdrawals
• Providing 24/7 customer service in Malay and English
• Sending important notifications related to your account, security and promotions you have chosen to receive
• Detecting and preventing fraud, money laundering and other illegal activities
• Meeting reporting obligations to regulatory bodies under our international licence
• Improving the platform, user interface and overall gaming experience
• Complying with responsible gambling requirements including self-imposed deposit limits and self-exclusion

Disclosure to Third Parties

mario888 does not sell, rent or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where data disclosure is necessary for the lawful and secure operation of our platform.

We share only the necessary data with payment service providers used to process your transactions — including e-wallet operators such as Touch 'n Go, Boost and ShopeePay, as well as payment processors for DuitNow and FPX. Each of these providers is bound by strict confidentiality agreements and may only use your data for the specified purposes.

mario888 is also obliged to disclose information to the relevant authorities when required by law, court order or directive from a regulatory body relating to our international licence. In such situations, we will notify you as far as possible unless prohibited by law.

Data Retention Period and Security

mario888 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Financial transaction records are typically retained for a minimum of five years for anti-money laundering compliance purposes.

On the technical security side, mario888 implements the following protective measures to maintain the integrity of your data. All communications between your browser and mario888 servers are encrypted using SSL/TLS technology. Account passwords are stored in hashed form that cannot be decrypted by anyone, including our own staff. Access to internal databases is restricted to authorised personnel only, with comprehensive audit trails enabled for every access.

When an account is closed at your request or for other legitimate reasons, mario888 will delete or anonymise your personal information that is no longer needed, subject to the mandatory retention obligations stated above.

Your Rights Regarding Personal Data

As a mario888 user, you have certain rights regarding your personal data. mario888 is committed to facilitating the exercise of these rights efficiently and without additional charge.

• Right of Access: You may request a copy of all personal information we hold about you at any time
• Right of Rectification: You may request correction of any information that is inaccurate or outdated
• Right of Erasure: You may request deletion of your personal data, subject to mandatory retention requirements
• Right to Object: You may object to the processing of your data for direct marketing purposes
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances

To exercise any of the above rights, please contact our 24/7 support team via Live Chat on the platform or by email at [email protected]. We will process your request within a reasonable time.

Use of Cookies and Tracking Technologies

mario888 uses cookies and similar local storage technologies to improve the user experience on our platform. Cookies allow us to identify your session, retain your preferred settings and keep your login secure.

There are two main categories of cookies used by mario888. The first is essential cookies, which are required for basic platform functions such as login authentication and session security — these cookies cannot be disabled. The second is analytics cookies, which help us understand how users interact with the platform for ongoing improvements. You can control this second category of cookies through your web browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of the mario888 platform. For the best experience, we recommend keeping essential cookies active.

Age Limit and Protection of Underage Users

The mario888 platform is intended solely for users aged 21 and above. mario888 does not knowingly collect, store or process any personal information from individuals under the age of 21.

All account applicants are required to submit valid proof of age as part of our KYC verification process. Should mario888 find that personal information of an underage user has been collected unintentionally, that account will be suspended immediately and all related data will be deleted.

Parents and guardians who have concerns about their children's use of the platform are encouraged to contact us promptly by email at [email protected].

Privacy-Related Enquiries

If you have any questions, concerns or complaints regarding how mario888 handles your personal data, our support team is available every day at all times.

You can reach us via Live Chat available directly on the mario888 platform, or by sending us an email. Our team operates 24/7 and can communicate in Malay and English. Our support email: [email protected]